A set of skills and practices to help you utilise the concept of 'Trusted Advisor'
The below are some of the questioning types we might employ, with a simple traffic light system.
Red = Avoid
Amber = Use Sparingly
Green = Go!
Open questions are the aim for the trusted advisor, trying to get the most information out of a client and get them talking to you.
Think of questions that start:
The attached handout will help you practice these open questions in groups.